Support for our Academy Members

Here for you when you need us

Have a question about your Academy account?

Experiencing difficulty using the Academy?
Have a question about an Academy feature?
You can:
  • Check the FAQs below for a quick and easy answer
  • Contact us using the form below
  • Contact us using the chat box – if we are unavailable, please leave us a message and we will get back to you as soon as we are back 🙂
  • Our working hours are Monday to Friday, 9 – 6 UK time. We respond to messages within 4 hours during these times.

How do I cancel my account?

You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to ‘Cancel’ next to your current subscription.

Once you cancel your account you will retain access to the Academy until your current subscription period ends.

You can of course re-join anytime in the future!

I can't access the Academy content although I am a member

Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.

If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.

If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.

Can I upgrade to an annual membership?

If you currently are on a monthly subscription, you can upgrade to an annual membership anytime with a couple of clicks from the registration page, once you are logged in.

Can I access the content of the Simply London Academy once I cancel my membership, or once it has expired?

No. Your membership entitles you to enter the members area and access the content there released prior and during the duration of your membership.

If you cancel, or do not renew your membership, you will no longer be able to access the content inside the Simply London Academy.

However, if you have downloaded some of the guides made available, you can still keep them and use them 🙂

What if I don’t enjoy the Simply London Academy after joining?

We hope you will LOVE the Simply London Academy! However, if for whatever reason you’re not 100% satisfied in any way, we have a 30 day money back guarantee (no questions asked). All you need to do is contact us using the contact form below and we will refund your money.

Do you offer one-to-one consultations or full-range services?

We do!

You can check out our range of services and consultations.

Get in touch

"Contact us for any issue you might have with your Academy account"

Sylvie Froger

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